CUSTOMER SUPPORT SPECIALIST
Company: Fidelity Investments
Location: Smithfield
Posted on: October 16, 2024
Job Description:
Job Description:Are you ready to Launch into a career at
Fidelity? -If so, please consider joining our customer service team
in Smithfield, RI. - This role requires a consistent balance of
remote and on-site participation in our Smithfield office. - Please
be mindful of commute distance when considering applying. -Our
Career Development experience is a springboard to an amazing career
in which you change the lives of customers! Along with the Fidelity
benefits and support we provide; it could change yours as well. -
Here are a few featured benefits (not all benefits are listed)
-Maternal and Parental Leave, Tuition Reimbursement, Student Loan
Assistance, 401(K) with match, Health Insurance, Dental Insurance,
Vision Insurance, Disability Insurance, Paid Time off, Commuter
Benefit Program, Backup Dependent Care, Charitable match, Concierge
Services, Wellness Program, and Fitness Reimbursement.In this
Customer Service role, you will help customers feel more confident,
make clearer decisions, and achieve their own financial dreams.
You'll assist with a broad range of needs including answering
questions about their account balance and helping to make
withdrawals, transfer funds, or find resources. - -We commit to
investing in you by strengthening your skills, experiences and
connections that will help advance your career at Fidelity.The
Customer Service role is similar to Entry Level Customer Service,
Contact Center Representative, Customer Service Representative and
Customer Support Representative roles.How it works ---
- Join a cohort of associates in a Customer Service role and
during the first six months, spend time training to become a
Financial Customer Associate. -In this phase, you will start with
basic customer calls and progress to more sophisticated calls
and/or digital channels (e.g. email, live chat, etc.) related to
our clients 401K plans.
- In the subsequent months, continue supporting customers through
potentially multiple channels to develop and hone your skills.
There will be time in the day (away from the phones) to join team
activities, get well-being support, and career coaching. - -There
also is an option to acquire your FINRA Series 7 and 63 licenses
depending on Career Path.Advantages of the program ---
- Onboarding & Experiential Learning: Training within an
industry-leading program will fully prepare you to develop the
skills needed to engage with customers, while we will provide
enrichment activities that will help "invest in you".
- Rewards & Recognition: Your achievements will be celebrated as
you progress through the program.
- Career Coaching: A Career Coach will help you understand the
array of career opportunities at Fidelity, identify a career path
that fits your interests, passions, and strengths, and chart a
course to help you grow.
- This is a full-time hourly contact center position that also
offers the opportunity to work extra hours based on the business
needs and your availability. You do not need a finance background
or a degree to succeed in the role.Skills You Bring
- Ability to establish rapport and relationships through
effective communication
- Listening and compassion skills to support the challenges of
our diverse customers
- Adaptability and flexibility to succeed in various work
environments (i.e., balancing working from office and home,
overtime, etc.)
- Handle a variety of situations and conversations driving
towards a resolution suitable for all
- Self-motivated teammate with strong social skills who bring
energy and passion to the team
- Can type 40 words per minute and pass a standard English
grammar testThe Value You Deliver
- A passion for helping people
- Desire for continual learning and dedication to study and apply
new concepts, learning quickly and retaining information to assist
with decision-making
- Provide outstanding customer service and communication via
voice or digital channelsShifts and Hours: - Monday - Friday. -
-Training hours are 8:30am - 5:00pm EST and post training must be
able to work an 8hr shift during the hours of 8:30am - Midnight
ESTClick to learn more about and how we support our
associatesCertifications:Company Overview Fidelity Investments is a
privately held company with a mission to strengthen the financial
well-being of our clients. We help people invest and plan for their
future. We assist companies and non-profit organizations in
delivering benefits to their employees. And we provide institutions
and independent advisors with investment and technology solutions
to help invest their own clients' money. Join Us At Fidelity,
you'll find endless opportunities to build a meaningful career that
positively impacts peoples' lives, including yours. You can take
advantage of flexible benefits that support you through every stage
of your career, empowering you to thrive at work and at home.
Honored with a , we have been recognized by our employees as a top
10 Best Place to Work in 2024. And you don't need a finance
background to succeed at Fidelity-we offer a range of opportunities
for learning so you can build the career you've always imagined.
blends the best of both onsite and offsite work experiences.
Working onsite is important for our business strategy and our
culture. We also value the benefits that working offsite offers
associates. Most hybrid roles require associates to work onsite all
business days of every other week in a Fidelity office. At
Fidelity, we value honesty, integrity, and the safety of our
associates and customers within a heavily regulated industry.
Certain roles may require candidates to go through a preliminary
credit check during the screening process. Candidates who are
presented with a Fidelity offer will need to go through a
background investigation, , and may be asked to provide additional
documentation as requested. This investigation includes but is not
limited to a criminal, civil litigations and regulatory review,
employment, education, and credit review (role dependent). These
investigations will account for 7 years or more of history,
depending on the role. Where permitted by federal or state law,
Fidelity will also conduct a pre-employment drug screen, which will
review for the following substances: Amphetamines, THC (marijuana),
cocaine, opiates, phencyclidine. We invite you to Find Your
Fidelity at . Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging.Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Accommodation Team by
sending an email to . We welcome those with experience in jobs such
as Financial Analyst, Bilingual Customer Service , and Billing,
Cost, and Rate Clerk and others in the Accounting and Finance to
apply.By applying, you consent to your information being
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the Employer's data processor SonicJobs.
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Keywords: Fidelity Investments, Woonsocket , CUSTOMER SUPPORT SPECIALIST, Other , Smithfield, Rhode Island
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